Norden House Surgery
Winslow, Bucks
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Swine Flu Information There is now a swine flu vaccine. You should have it if you are aged between six months and 65 years and:
For more information about the vaccination download the Swine Flu Vaccination leaflet from the Department of Health. Vaccinations start at the Surgery from Friday 13 November 2009 - please call at the reception desk or telephone 01296 713434 to arrange your vaccination. PLEASE REMEMBER If you think you have Swine Flu do not visit the surgery. Check your symptoms on:
www.pandemicflu.direct.gov.uk IMPORTANT: If you are diagnosed as having Swine Flu you will be given a unique reference number to send your Flu Friend to collect your medication from an Anti-viral Collection Point or community pharmacy. To check the location of your nearest anti-viral collection point, visit https://www.pandemicflu.direct.gov.uk/CollectionPoints.aspx
Article added on the 10th November 2009
________________________________________________________________________________ Getting Vaccinated Against Seasonal Flu All people who are over the age of 65 years or, who have particular disease risks, are entitled to be immunised annually to reduce their chances of contracting seasonal flu and suffering complications associated with it. For vulnerable people flu can be a very debilitating infection and it can take several weeks to make a complete recovery. In some cases it can cause complications including bronchitis and pneumonia, which may need hospital treatment. In addition to those over 65 if you suffer from any of the following, you are entitled to a flu vaccination.
If you are unsure if you are entitled please contact the surgery and we will advise. At Norden House we will be starting our flu vaccination clinics in October and if you are a patient of ours and would like to book your appointment, would suggest you ring from September onwards. Please do not wait to get a letter from us inviting you, just pick up the phone and book. We strongly recommend that you have a flu vaccination so please contact the surgery on 01296 713434 to arrange an appointment. Noel Ratcliffe Practice Manager Article added on the 3rd September 2009
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Order repeat prescriptions and book appointments online. You can now use the internet to request repeat prescriptions at your leisure, 24 hours a day. Whether you are at home or work, you can quickly log on to EMIS Access and submit your repeat medication request. This secure and easy to use system will eventually take the place of our e-mail request system and can be accessed by following the link from this website. Before you can use the system you need to register at reception. This is so we can verify your identity and give you your unique, individual identifier numbers. These will enable you to create an EMIS Access account and start to use the facilities available. Through EMIS Access we are also able to accept appointment bookings online. The system will be available 24 hours a day and enables you to view and book from a selection of available appointments and, should you need to, cancel appointments. If you would like to know more about this service please enquire at reception.
If you wish to request a repeat prescription or book an appointment on line please click the button Article added on the 3rd March 2009
__________________________________________________________________________________ NEWSFLASH FOR ALL PATIENTS Campaign Success: Dispensing by Doctors will continue! We are delighted to inform you that on 16 December 2008 the Government announced that it will abandon its plans to change dispensing by doctors. It was thanks to your support that the Government changed their minds! Eighty thousand patients and doctors across the country responded to the Government’s consultation. It was an epic demonstration of patients voicing their views, BEING HEARD AND LISTENED TO! The result is that your practice and hundreds more dispensing practices across the country will be able to continue providing services to their patients. We want to make sure your views continue to be heard in Government and we will continue to provide bulletins to your surgery to keep you informed about changes that may affect you. The Dispensing Doctors’ Association. THANK YOU FOR YOUR SUPPORT ! Article added on the 12th January 2009
________________________________________________________________________________ Surgery Closure For Training. The surgery closes for one afternoon a month, each month for staff training. Please be advised that on these afternoons the telephones will not be manned and it will not be possible to pick up prescriptions from the dispensary. The surgery will be closed from 13:30 and will reopen the following morning as usual. The dates for the coming year are as follows: Wednesday 11th February 2009. Thursday 12th March 2009. Thursday 16th April 2009. Wednesday 13th May 2009. Thursday 11th June 2009. Wednesday 15th July 2009. Thursday 10th September 2009. Wednesday 14th October 2009. Thursday 12th November 2009. Article added on the 12th January 2009
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Patient Involvement Group The Patient Involvement Group has been meeting for three years and in that time has provided an invaluable perspective on the work of the surgery and the development of services at the practice. The work of the group involves meeting with staff at least three times a year and providing feedback, from the Patients perspective, of:
We are currently seeking to recruit new members to this group. No special qualifications or experience are required. You just need to be prepared to talk about your viewpoint as a patient and contribute to the work of the group. If you feel you have a small amount of time to give and would be interested in the work of the Group, please contact Noel Ratcliffe, Practice Manager. Ask at reception to speak to Noel or ring 01296 713434 or by e-mail on noel.ratcliffe@nhs.net. Article added on the 3rd October 2008
_______________________________________________________________________________ Extended Hours From the 1st September 2008 we will be offering a variety of new appointment times. It will now be possible to see a Doctor or Nurse from 07.30 in the morning or between 6pm and 7pm in the evening. These appointments can be booked as per normal by telephoning the surgery or in person at the reception desk. These appointments are in addition to what we already provide and will hopefully improve access for those that work or simply prefer to be seen either earlier or later in the day. From the 1st September a Doctor and Nurse will be seeing patients from 07.30am on Tuesday and Friday mornings and in addition a Doctor and Nurse will be seeing patients between 6pm and 7pm on a Monday, Thursday and Friday evenings. If you would like to know more about this, please enquire at reception or ask to speak to the Practice Manager. Article added on the 8th August 2008
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Latest Patient Newsletter
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DISPENSARY DELIVERY SERVICE - READY TO GO! Dear Patient We are pleased to inform you that our free dispensed medication, delivery service will commence from Monday 19th May 2008. If you are interested in this service and are a dispensing patient of the practice, please ask at dispensary and or main reception for an information pack which will also include a registration form (or see link below). It is essential that we receive the registration form before we can start delivering as we require your written consent for your medicines to leave our premises and be delivered by a second party. Please take note of the criteria for inclusion to the service and the days that we will be delivering to your area, all of which is clearly outlined in the information pack. If you have any queries please do not hesitate to call and speak to myself, dispensary staff or the practice manager on 01296 713434. Alli Kumar Pharmacist
Article added on the 28th April 2008
_______________________________________________________________ PLEASE NOTE Essential Maintenance to Computer Network Please note that due to essential computer network maintenance we will be working without a computer system on Tuesday 13th May and Wednesday 14th May. This work has been planned to coincide with one of our monthly ‘Training Sessions’ scheduled for the afternoon of Tuesday 13th May during which the surgery is normally closed. We hope that most of the work will be completed at that time thus minimising disruption; however it is likely that work will need to continue into the following day, Wednesday 14th May. As we will be without computers this will affect the running of the surgery and as a result the doctors will only be seeing emergencies on Wednesday. We will not be booking routine appointments in advance for Wednesday and will only deal with those patients ringing in the morning needing to see a Doctor in an emergency. It is likely that it will also disrupt the operation of the dispensary and may cause some delay to the dispensing of repeat medication. Therefore repeat prescription requests received after Monday 12th may not be ready for collection until Friday 16th May. I would therefore recommend that if you are due for repeat medication that week that you order one week in advance to avoid any delays. Apologies for any inconvenience! Noel Ratcliffe Practice Manager Norden House Surgery Winslow Article added on the 25th April 2008
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********REPEAT PRESCRIPTION REQUESTS******** Article added on the 25th April 2008
___________________________________________________________ NORDEN HOUSE SURGERY Dispensary Delivery Service If you are a dispensing patient of the practice and can answer yes to either of the following questions: Ø Are you aged 60 or over? Ø Do you experience difficulty in collecting repeat medication from the surgery and are exempt from prescription charges or hold a medication pre-payment certificate? If you would like to have your prescriptions delivered, please register your interest at reception, dispensary or via e-mail to noel.ratcliffe@nhs.net The practice will be running a pilot scheme at the beginning of 2008 and is seeking levels of interest in this service. Article added on the 26th November 2007
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New Pharmacist at Norden House
Surgery To improve the services provided to patients the practice has decided to add a Pharmacist to the team working in the Dispensary. The management of prescriptions and the provision of medication to patients has become increasingly complex and the appointment of a pharmacist enables us to provide a more comprehensive service in this area of patient care. Alli Kumar joined us from the 5th March 2007 and will be working 4 days a week. We have asked Alli to briefly outline what she will be providing for patients and the following is her response: The Pharmacist will be available to:
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481 NEW PATIENTS REGISTER ON FIRST OPEN DAY
The first of two scheduled Open
Days saw 481 new patients being registered with the practice. The prime
purpose of the Open Day was to allow prospective patients from the closing
Horn Street Practice to register and have a look around at the facilities
and services that the practice can offer. More than 300 information packs
were handed out and the four doctors in attendance undertook a series of healthchecks on new patients.
NEW DOCTOR JOINS PRACTICE
The Practice is pleased to
announce the appointment of Dr Satheesh Ramasamy who will be joining in
early February. With the expanding population of Winslow and the closure of
the Horn Street Practice there has been a pressing need to appoint another
partner for the practice.
SURGERY AFTERNOON CLOSURE The next Training & Development session for Practice staff is Thursday 22 January 2004. The surgery will be closed from 12.00pm on this date.
NEW
SURGERY The Practice has been well served by it's current location but the feeling is that we are now outgrowing our current facilities and certainly the anticipated growth in number of patients to be served and the growing population of Winslow means that we have to relocate. We are working with the Vale of Aylesbury District Council in looking for a suitable site within the town boundaries. It is anticipated that this will be a new build development with purpose built facilities to serve the local population for many years. More details will be announced on our website as they develop.
OPEN DAYS The Practice is holding two Open Days in January where prospective new patients are invited to meet the staff, learn of the services we offer and see the facilities at Norden House. New patients will be able to register with the Practice on these dates and receive their introductory healthcheck. The Practice is open to receive visitors between 9.00am and 4.00pm on Saturday 17th and Saturday 24th January 2004.
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